Privacy Policy
Effective Date: September 23, 2026
Home Comfort Solutions LLC (“Home Comfort Solutions,” “we,” “us,” or “our”) is headquartered in Massachusetts and provides heating, cooling, plumbing, maintenance, repair, installation, and related home comfort services throughout Massachusetts and other areas we serve. We care deeply about your privacy.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, and how we protect it. We believe in simplicity, transparency, and treating your information with care.
1. Information We Collect
When you visit our website, submit a form, request service, communicate with us, schedule an appointment, or use our services, we may collect:
Contact information, including your name, email address, telephone number, and service or property address
Service information, including the type of heating, cooling, plumbing, maintenance, repair, or installation service requested
Information about your home, equipment, systems, service needs, symptoms, concerns, and appointment preferences
Information related to estimates, proposals, financing inquiries, rebates, incentives, memberships, service agreements, and installations, when applicable.
Payment and transaction information processed securely by third-party payment processors, when applicable
Website usage information collected through cookies, analytics tools, advertising technologies, and similar systems
Communications you send to us, including emails, telephone calls, text messages, direct messages, chat conversations, and form submissions
Information you voluntarily provide while requesting service, receiving an estimate, scheduling an appointment, or communicating with our team.
2. Why We Collect Information
We may use your information to:
Respond to inquiries and service requests
Determine whether your property is within our service area
Schedule heating, cooling, plumbing, maintenance, repair, inspection, and installation appointments
Diagnose and understand reported home comfort or plumbing concerns
Provide estimates, proposals, recommendations, and service options
Provide repair, maintenance, installation, inspection, and related home services
Administer maintenance plans, memberships, warranties, and customer accounts
Provide information concerning financing, rebates, incentives, or energy-efficiency programs when applicable
Communicate with you about appointments, technician arrival, estimates, service activity, installations, follow-up, and customer support
Send service-related notifications and, where permitted, marketing communications
Understand how visitors use our website and landing pages
Measure advertising and marketing performance
Improve our website, services, systems, advertising, and customer experience
Maintain security, prevent fraud, resolve disputes, and comply with legal obligations
We do not sell your personal information.
3. Cookies and Tracking Technologies
We may use cookies, analytics tools, advertising technologies, call-tracking technologies, pixels, tags, and similar systems to understand website activity, measure marketing performance, improve our website, and provide a better customer experience.
These technologies may collect information such as your device type, browser, approximate location, pages visited, referring website, advertisements viewed or interacted with, and interactions with our website or landing pages.
We may use third-party analytics and advertising platforms to understand how customers find and interact with Home Comfort Solutions and to measure the effectiveness of our advertising.
You can manage cookies through your browser settings. Disabling certain cookies may affect how some website features function.
4. Sharing Information and Third Parties
We may share information with trusted service providers when reasonably necessary to operate our business, communicate with customers, process service requests, and provide requested services.
These providers may include:
Customer relationship management and field-service platforms
Website hosting, analytics, and technology providers
Telephone, call-tracking, email, text messaging, chat, and communication providers
Scheduling and appointment-management services
Advertising, analytics, and attribution platforms
Payment processors and financing providers
Equipment manufacturers, distributors, suppliers, and warranty providers
Contractors, technicians, trade professionals, and service partners involved in providing requested services
Rebate, incentive, utility, or energy-efficiency program administrators when applicable
Professional advisers, including legal, accounting, insurance, and compliance providers
We expect service providers to protect personal information and use it only for authorized purposes.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our legal rights, property, customers, personnel, or the public.
5. Data Storage and Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. These may include encrypted systems, secure cloud services, access controls, authentication measures, and limits on who may access customer information.
No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Opt out of marketing emails or text messages
Withdraw consent where processing is based on consent
Ask questions about how your information is collected, shared, and used
To submit a privacy request, email [email protected].
We may need to verify your identity before completing certain requests. Some information may be retained when required for legal, accounting, contractual, warranty, security, or legitimate business purposes.
7. Text Messages and Telephone Communications
If you provide your telephone number and consent to receive communications, Home Comfort Solutions may contact you regarding service requests, appointments, technician arrival, estimates, proposals, maintenance reminders, installation updates, customer support, and other services you requested.
Where you have provided the appropriate consent, we may also send promotional or marketing text messages concerning Home Comfort Solutions services, offers, maintenance, or other relevant information.
Consent to receive marketing text messages is not a condition of purchasing goods or services. Message frequency may vary. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. Reply HELP for assistance or contact [email protected].
Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers that help us deliver messages and operate our communications, subject to appropriate confidentiality and data-protection obligations.
8. Telephone Call Recording and Tracking
We may use telephone call tracking, monitoring, or recording technologies for customer service, training, quality assurance, scheduling, marketing attribution, documentation, and other legitimate business purposes.
Where required by applicable law, appropriate notice or consent will be provided before a telephone call is recorded.
Information collected through telephone communications may be associated with your customer record or service request to help us provide and improve our services.
9. Email Communications
We may send emails concerning service requests, appointments, estimates, proposals, installations, maintenance, customer support, company updates, promotions, or other communications.
You may unsubscribe from marketing emails by using the unsubscribe link included in the message.
You may continue to receive transactional or service-related communications concerning an active inquiry, appointment, estimate, service, installation, account, warranty, membership, or other customer relationship.
10. Financing, Rebates, and Incentive Programs
Home Comfort Solutions may provide information about financing options, rebates, incentives, utility programs, energy-efficiency programs, or other third-party programs that may be available for qualifying services or equipment.
If you choose to apply for or participate in one of these programs, information may be provided directly to or shared with the applicable financing provider, utility, program administrator, manufacturer, or other third party as reasonably necessary to process your request.
Those third parties may maintain their own privacy policies and data-handling practices. Home Comfort Solutions does not control the privacy practices of independent third parties.
11. Children’s Privacy
Our website and services are not directed to children under 16. We do not knowingly collect personal information from children under 16.
12. Visitors From Different States
Home Comfort Solutions LLC is headquartered in Massachusetts and primarily serves customers in Massachusetts and other areas in which we may provide services.
Privacy rights and requirements may vary depending on your state of residence and applicable law. We will process privacy requests in accordance with the laws that apply to the individual and the relevant circumstances.
13. International Visitors
If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States.
Data-protection laws in the United States may differ from those in your jurisdiction.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, service areas, or legal obligations.
The updated policy will display a revised effective date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, contact:
Home Comfort Solutions LLC
Massachusetts
Serving Massachusetts and additional service areas
Email: [email protected]